Answered By: Sandie Brunnen
Last Updated: Jun 22, 2016     Views: 178

If you cannot see an online article onscreen this might be due to a problem with Library access to the journal or a technical one concerning the device you are using. Try these solutions:

  • First check that the Library does have access to the article you want, through the Library Catalogue, Electronic Library or DISCOVER. If you don't use these authenticated Library routes you will generally not get access.
  • Check the Library homepage to see if there is any downtime listed for the resource.
  • If the Library definitely has access to the article you want and you are still not able to view on-screen (and there are no messages indicating access is blocked or that payment to view/download is required), there may be a problem with your browser version or settings. 
  • Check you are using a recent version of your browser.
    • In Internet Explorer click on About from the Help menu or cog icon.
    • In Firefox access the menu bar and select About Firefox from the Help menu.
    • In Chrome, click on the three lines icon to the right of the address bar and select About Google Chrome.
  • Altering  browser settings can cause problems - you could reset them to the ‘factory defaults’ via the settings menu.
  • Try an alternate browser - e.g. Firefox or Chrome, in case the problem is related to Internet Explorer only. Both Chrome and Firefox are available on the MWS.
  • If working off campus, try using Apps Anywhere for 'on campus' access to resources. Further information about Apps Anywhere is available on the CSD webpages.
  • If the above do not resolve the problem, contact the the Library (via one of the Contact Us options) or CSD Service Desk.

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