Answered By: Nadia Woods
Last Updated: Nov 10, 2016     Views: 91

Understanding your needs helps us to tailor our services to suit your research and learning requirements.

LibQUAL+

Every two years we run the LibQUAL+ Survey. LibQUAL+ is a survey developed by the International Association of Research Libraries to enable libraries to understand and act upon users' opinions of service quality.

The main online survey which the University of Liverpool library uses to measure user satisfaction is LibQUAL+. LibQUAL+ was developed by the International Association of Research Libraries in 2000. We have undertaken surveys in 2003, 2004, 2006, 2008, 2010, 2012 and 2014 - results below.

If you would like to know more about LibQUAL+ visit LibQUAL or contact Laura Dunn, Head of Customer Services.

Mystery Shopper

We carry out Mystery Shopper exercises to help us to measure and improve the quality of the service delivered at our help desks. The report of the latest exercise can be found below. 

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