Answered By: Andrew Willan
Last Updated: Apr 24, 2018     Views: 97

If you are refused access to an online resource, and see a message on a publisher’s website stating that an “IP block” is in place, please contact the library by any of the "Contact Us" methods given on this page, and provide the name of the resource you were trying to view.

The most common cause is that a University of Liverpool user has undertaken activities on the site that are contrary to the publisher’s licence terms (usually, systematic or excessive downloading of material).  In order to stop this activity, the publisher places a block against access by all University of Liverpool users.

In some instances this is genuine misuse (intentional or otherwise) by a University of Liverpool member of staff or student. Visit our information about acceptable use of library online resources FAQ for advice about behaviour that may trigger a resource block.

In some instances, however, the MWS login of a University of Liverpool member of staff or student may have been compromised, and is being used by a third party to illegally download content from the publisher site.  In line with the CSD Information Security Policy, in these cases the Library must request to CSD that the account be reset, in order to secure it.

CSD provide comprehensive information about security and safe computing, to help users avoid this happening to them.   

In either case, the Library must identify and resolve the source of the misuse before the publisher will lift the IP block.  This can take up to 48 hours (depending of the cause and speed of response by publishers and support services).

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