Answered By: Gwen Jones
Last Updated: Jan 05, 2018     Views: 371

If an item is showing as 'Available' on the Library Catalogue but is not on the shelves, there could be a number of reasons why:

  • Somebody else may be using it in the library.
  • It may have been left in the wrong location by a previous user of the book ie on a table or a trolley on the wrong floor, or returned to the wrong shelf.
  • It may have been returned recently and be awaiting shelving. If an item is marked as 'recently returned':
    • In the Sydney Jones Library, check the shelving trolleys on the floor where the book should be.
    • In the Harold Cohen Library, check the Recently Returned area next to the Small Group Study Room on the Upper Ground Floor.
  • You may be looking in the wrong place. Check the location and class number again in the Catalogue - there are sometimes multiple locations for the same class number; if you cannot find the relevant subject area in the library, speak to a member of staff.
  • If the location is London Campus or Leahurst Campus and the item is not immediately available at the Liverpool campus. Please use the form below.
  • Some books and pamphlets are kept in a closed-access store. Any item with the classmark POVEY X or any item marked in the catalogue as "Ask at Desk" must be retrieved from the store by Library staff; please ask at the Help Desk.
  • If an item is already marked on the catalogue as 'missing' or 'lost and paid' we will replace it as quickly as possible, if it is in print. You may wish to obtain a copy more quickly through the Inter-Library Loan service - ask at the Help Desk for more information.

If you are still unable to find the item, complete the form below and we'll look into it.

Complete the online form.

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