Answered By: Gwen Jones
Last Updated: Jul 05, 2018     Views: 323

If you cannot see an online article onscreen this might be due to a problem with Library access to the journal or a technical one concerning the device you are using. Try these solutions:

  • First check that the Library does have access to the article you want, through the Library Catalogue, the A-Z Titles link, or DISCOVER. If you don't use these authenticated Library routes you will generally not get access.
  • Check the Library homepage to see if there is any downtime listed for the resource.
  • If the Library definitely has access to the article you want and you are still not able to view on-screen (and there are no messages indicating access is blocked or that payment to view/download is required), there may be a problem with your browser version or settings. 
  • Check you are using a recent version of your browser.
    • In Internet Explorer click on About from the Help menu or cog icon.
    • In Firefox access the menu bar and select About Firefox from the Help menu.
    • In Chrome, click on the three lines icon to the right of the address bar and select About Google Chrome.
  • Altering browser settings can cause problems - you could reset them to the ‘factory defaults’ via the settings menu.
  • Try an alternate browser - e.g. Firefox or Chrome, in case the problem is related to Internet Explorer only. Both Chrome and Firefox are available on the MWS.
  • If working off campus, try using Apps Anywhere for 'on campus' access to resources. Further information about Apps Anywhere is available on the CSD webpages.
  • If the above do not resolve the problem, contact the the Library (via one of the Contact Us options) or CSD Service Desk.

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