Answered By: Jane Cooke
Last Updated: Apr 24, 2018     Views: 362

MWS accounts are blocked when the maximum permitted size for downloading content from online resources is exceeded. This can sometimes also happen as a result of legitimate use of the online library, such as downloading an entire book where the content type means that file size is very large.  As a precaution, it is recommended that you change your MWS password

There are workarounds to access library online resources on and off campus, if ever there is a problem with logging in:
On campus:

  • Remove from the URL (or omit the prefix, if the link is constructed that way.
  • You may have to do this more than once, as many of our systems are designed to insert this phrase into the URL
  • Search (e.g. via Google) online for the resource you want and access it directly from the search.

Off campus:

  1. Log into Apps Anywhere
  2. Launch Internet Explorer or Firefox from the Web folder
  3. Follow the advice above as for on-campus students

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