Answered By: Julie Bevan
Last Updated: Apr 18, 2018     Views: 846

This message can sometimes mean that the PDF download has timed out, which can be caused by a slow internet connection.  There are a couple of alternate methods of downloading a PDF, which may help:

  1. Right-click on the View PDF button and select Open (Link) in New Window, then Proceed to PDF.
  2. Save the PDF to you computer by right-clicking on the Proceed to PDF, then selecting Save Target/Link As...’

If you continue to experience problems, contact us and we'll investigate.

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