Q. I need VPN connectivity or similar help accessing the University Library or wider network

Note - for general technical help, such as resolving Web browser cookies issues, please also see our Technical FAQ.

Connectivity, Access or VPN Difficulties (Particularly for some world regions e.g. N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East)

If you experience connection difficulties - particularly if you are located in regions such as N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East, UAE (United Arab Emirates) and notice unusual behaviour such as server error messages or a blank screen when logging into E-Resources, please see the following advice:

You may need to access the Library using an alternative method of connection. Note - you should ensure you consult VPN and related regulations in your region. 

Note, some ITS systems such as the Remote Desktop service now use 'Duo' SMS based authentication, this involves registering a mobile device and inputting an SMS sent to your mobile for additional authentication. 

Some options include -

• Yandex browser (when installed, activate Turbo Mode, see further guidance).
• Epic browser (you may need to activate Epic's proxy setting, also see further guidance).
• Opera browser (when installed, activate Opera VPN see further guidance).
• Citrix desktop client (important - see instructions for Windows or Mac/OSX) you can then try running a Web browser from Citrix to access the Library
• Use an alternative VPN, e.g. VPN plugin for Chrome, Firefox or other browser.

Also see this connectivity support page. For any ongoing Library connectivity issues you are recommended to contact the Librarian for Online Programmes as soon as possible to seek advice and support.
 

Note for Online Programmes

Online students should always log into the Library Web site for Online Programmes at http://libguides.liv.ac.uk/online  If you do not log in when you visit the Library Web site you will be asked to log in when you try to access individual platforms/ collections/ E-Resources.
 

When using freely available third party Web Browsers offering VPN, Proxies or similar applications, you should avoid transmitting any sensitive, financial or personal identifiable information as these services can process this data, or transfer data via other services. External Web Browsers are used at your own risk and are not operated by the University Library.