Q. Connectivity, Remote Desktop or VPN help

Connectivity, Access and VPN Difficulties

If you live in some world regions and have network issues - e.g. a white page, "connection reset/ refused" error, you may need to access the Library using an alternative method of connection. Note - you should ensure you consult VPN and related regulations in your region.   

You may need to access the Library using an alternative method of connection. Note - you should ensure you consult VPN and related regulations in your region. 

For general technical help, such as resolving Web browser cookies issues, please also see our Technical FAQ.

Some University systems such as the Remote Desktop service now use 'Duo' SMS based authentication, this involves registering a mobile device and inputting an SMS sent to your mobile for additional authentication. 

When using freely available third party Web Browsers offering VPN, Proxies or similar applications, you should avoid transmitting any sensitive, financial or personal identifiable information as these services can process this data, or transfer data via other services. External Web Browsers are used at your own risk and are not operated by the University Library.

University platforms

• Remote Desktop service - this is our supported solution for remote connectivity. The Remote Teaching Centre service (remote desktop) provides remote access to a campus PC (including full access to network applications and your network storage on-campus) as if you were accessing that computer in a campus teaching centre. It is advisable to access the remote desktop service using a desktop computer. You can also use this service for Web browsing and access drives/files on your local device, please contact the online Librarian for further assistance.
• Citrix desktop client - Citrix provides a suite of desktop applications, including Web browsers running from University of Liverpool, this can be accessed as a Web based patform (accessed via your Web browser - note this version of Citrix does not allow saving files such as PDFs to your local device), or by installing the Citrix desktop application on your computer/device (this version of Citrix does allow saving PDFs to your device), you can then try running a Web browser from Citrix to access the Library. See instructions for Windows or Mac/OSX.
• Also see advice on Cloud Based Apps

Privacy/VPN browsers

• Try 'incognito mode' or similar privacy modes provided by your usual Web browser.
• Yandex browser (when installed, activate Turbo Mode, see internal guidance in Yandex for advice using Turbo mode).
• Epic browser (you may need to activate Epic's proxy setting, also see further guidance).
• Opera browser (when installed, activate Opera VPN see further guidance).
• Use an alternative VPN, e.g. VPN plugin for Chrome, Firefox or other browser.

For any ongoing Library connectivity issues you are recommended to contact the online Librarian as soon as possible to seek advice and support.