Answered By: Paul Catherall
Last Updated: Jul 22, 2020     Views: 41

To request changes please contact the Librarian for Online Programmes (PC 12/07/20.

- for general technical help, such as resolving Web browser cookies issues, please also see our Technical FAQ.

Connectivity, Access or VPN Difficulties (Particularly for some world regions e.g. N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East)

If you experience connection difficulties - particularly if you are located in regions such as N/E Africa, SE Asia/ mainland China, Russian Federation, Zimbabwe, Mid East, UAE (United Arab Emirates) and notice unusual behaviour such as server error messages or a blank screen when logging into E-Resources, please see the following advice:

You may need to access the Library using an alternative method of connection. Note - you should ensure you consult VPN and related regulations in your region. 

Some options include -

Also see this connectivity support page. For any ongoing Library connectivity issues you are recommended to contact the Librarian for Online Programmes as soon as possible to seek advice and support.

Note for UoL staff using VPN (Global Protect) - please be aware that the VPN service issued for staff is not configured for external resources and is configured only for internal MWS access and services - please initially access Library E-Resources using the normal method as described above, if you have difficulties accessing E-Resources due to connectivity difficulties in your world region, see further suggestions below.

Note for Online Programmes

Online students should always log into the Library Web site for Online Programmes at  If you do not log in when you visit the Library Web site you will be asked to log in when you try to access individual platforms/ collections/ E-Resources.

When using freely available third party Web Browsers offering VPN, Proxies or similar applications, you should avoid transmitting any sensitive, financial or personal identifiable information as these services can process this data, or transfer data via other services. External Web Browsers are used at your own risk and are not operated by the University Library.

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