Materials located at the Brunswick Library Store can be requested via the Click and Collect service.
Requests can be placed through Library Search. To do this, once you have found the item you wish to reserve:
- Click the 'Sign in' button and then either click to sign in as a Visitor or as a University staff or student member. Please see How can I check my Library borrowing account online? for help with signing in to Library Search.
Please note that only certain categories of Visitor members have borrowing rights.
- Once you have done this you will see the option to reserve the item via Click and Collect.
- Click this and fill in the online form to place the request.
- You will receive an email when the book is ready to be collected from the reservation shelves.
- Reservations are shelved under the your surname.
- They need to be collected within 5 working days. After this date the book will either be returned to the store or allocated to the next user who has placed a request. If you are not able to collect during this time please contact the Library via the Contact us options and we will see what can be done.
Please note: you are allowed up to 8 requests at any one time. If you need to place further requests after you have reached the maximum amount, you can do so once you have checked out some of your requested items.
Requested items are retrieved from Brunswick Store twice a week during term time, usually on Tuesdays and Fridays. Please note that this can vary according to availability of staff and transportation.
Due to the nature of the collections at the store it can sometimes take more than one attempt to locate a requested item. If you haven't heard anything about your request after two weeks, get in touch using one of the Contact Us options, or speak to a member of staff. Please do not request the same item again.
Items from Brunswick Library Store may only be collected from the Sydney Jones Library.
The reservation shelves are located on the ground floor of the Abercromby Wing, next to the Help Desk. Please ask staff at the Helpdesk if you are unable to find them.
We'll hold on to your reservations for five working days before returning them to the store or allocating them to the next user who has placed a request.
If there are outstanding requests on an item when you borrow it, the standard loan period is reduced to 7 days, so that those who have placed requests do not have to wait too long. This applies to all categories of Library customer: staff, undergraduate students, postgraduate students, or external members, no matter what their normal loan period is.
If books are heavily in demand we can often order additional copies as we are automatically notified about books in high demand. It's worth searching Library Search to see if there is an electronic copy available of the book as we try to acquire popular books in this format.
If you no longer need an item you have reserved, it is helpful if you cancel the reservation so that it is available sooner for others needing the item.
You can do so online: login into Library Search and then click the drop down arrow next to your name, view your Requests and click on Cancel, or contact Library Staff and we will do this for you.
Books can be returned to the Library as usual. See How do I return a book? for more information.
If you need any help with using the service or experience any problems such as any technical difficulties, you can chat with us using our Chat facility or send us an email.
Yes, Alumni members can reserve items in the Library. When signing in via Library Search please select option for Visitors, Alumni and Visitor.
If this is the first time you are using this service and/or you have not already set up a password then click Reset my password.
Enter either your card number or email address associated with your account but not both at the same time.
You will then receive an email to set a new password which will look like this:
Click the link in the email and you will then be directed to the page below to set your password.
If you need any help with doing this please contact us and we will be happy to assist you.
Yes we can post books to you free of charge. Please see Book and Copy Delivery Service: we post books to you for further details.