The Library offers a Click and Collect service as well as a book browsing service. Click and Collect enables you to reserve print items held in the Sydney Jones and Harold Cohen Libraries.
You can reserve an item via Library Search. To do this, once you have found the item you wish to reserve:
- Click the 'Sign in' button and then either click to sign in as a Visitor or as a University staff or student member. Please see How can I check my Library borrowing account online? for help with signing in to Library Search.
Please note that only certain categories of Visitor members have borrowing rights.
- Once you have done this you will see the option to reserve the item via Click and Collect.
- Click this and fill in the online form to place the request.
- You will receive an email when the book is ready to be collected from the reservation shelves.
- Reservations are shelved under the your surname.
- They need to be collected within 5 working days. After this date the book will either be passed on to the next customer in the queue, or re-shelved. If you are not able to collect during this time please contact the Library via the Contact us options and we will see what can be done.
Reservations on items issued to students for the duration of summer vacation will be satisfied when the item is returned at the end of the vacation, if not sooner.
If an item you have reserved is still not available to you after the item is due for return, please contact using one of the Contact us options or go to the Library Help Desk.
Please note: you are allowed up to 8 requests at any one time. If you need to place further requests after you have reached the maximum amount, you can do so once you have checked out some of your requested items.
If you requested the book via Library Search, the first copy of that title to be returned will be held for you when it is returned (assuming you're first on the reservation list). This should be within a day of it being returned. Requests via a reservation form are normally supplied within two weeks. You will receive an email when your items are ready to collect.
If you haven't heard anything about it after two weeks, get in touch using one of the Contact Us options, or speak to a member of staff. Please do not request the same item again.
Collect your book from:
Harold Cohen Library
Reservations shelves are on the ground floor, around the corner from the help desk and opposite the returns machine. Please ask staff at the Helpdesk if you are unable to find it.
Sydney Jones Library
On the ground floor of the Abercromby Wing, next to the Help Desk. Please ask staff at the Helpdesk if you are unable to find it.
Leahurst Campus Library
Reservation shelf, on the first row of shelves.
We'll hold on to your reservations for five working days before making them available for other people to request.
If there are outstanding requests on an item when you borrow it, the standard loan period is reduced to 7 days, so that those who have placed requests do not have to wait too long. This applies to all categories of Library customer: staff, undergraduate students, postgraduate students, or external members, no matter what their normal loan period is.
If books are heavily in demand we can often order additional copies as we are automatically notified about books in high demand. It's worth searching Library Search to see if there is an electronic copy available of the book as we try to acquire popular books in this format.
If you no longer need an item you have reserved, it is helpful if you cancel the reservation so that it is available sooner for others needing the item.
You can do so online: login into Library Search and then click the drop down arrow next to your name, view your Requests and click on Cancel, or contact Library Staff and we will do this for you.
Books can be returned to the Library as usual. See How do I return a book? for more information.
If you need any help with using the service or experience any problems such as any technical difficulties, you can chat with us using our Chat facility or send us an email.
Yes, Alumni members can reserve items in the Library. When signing in via Library Search please select option for Visitors, Alumni and Visitor.
If this is the first time you are using this service and/or you have not already set up a password then click Reset my password.
Enter either your card number or email address associated with your account but not both at the same time.
You will then receive an email to set a new password which will look like this:
Click the link in the email and you will then be directed to the page below to set your password.
If you need any help with doing this please contact us and we will be happy to assist you.
Yes we can post books to you free of charge. Please see Book and Copy Delivery Service: we post books to you for further details.